Ordering & Shipping

Q: How do I place an order?

A: Place an order by adding items to your cart and proceeding to check out on the website. Rocket credits are automatically displayed in the checkout process.

Q: How do my credits match to dollars?

A: Credits act as dollars on MyRocket.store. 1 Credit = $1.00.

Q: How do I track my order?

A: When the order is processed, an order confirmation is emailed to the email address you registered with. Shipping information is emailed when the shipping label is created for your package. 

Q: Can I change or cancel an order?

A: Please click on the Contact Us button at the top of the screen, send your order number and your concern. We ship quickly; most packages are shipped on the same day. We will do everything we can to process your change or cancellation.

Returns and Exchanges

Q: What is your return and exchange policy?

A: We are happy to accept returns or exchanges of unworn and unused merchandise within the same Tier as originally purchased unless additional credits are to be used for upgraded merchandise. 

Q: How do I initiate a return or exchange?

A: Please reach out to Webstore Support via the Contact Us tab on the MyRocket.store page or email directly at support@hellospecialized.com to start the return process. We will email you a return label, once the merchandise is received at the warehouse, your return or exchange will be processed.

Q: What do I do if my order arrives damaged or defective?

A: Please reach out to Webstore Support via the Contact Us tab on the MyRocket.store page or email directly at support@hellospecialized.com. Please provide images and/or details of the damage or defect.

General

Q: How can I contact you?

A: For Stellar Achievers webstore support, please use the Contact Us tab at the top of the MyRocket.store page. You can also email Webstore Support directly at support@hellospecialized.com.

    For questions or concerns regarding Rocket credits please contact your manager.